GDPR Compliance
The General Data Protection Regulation (GDPR) gives EU residents important rights over their personal data. Here's how we comply and protect your rights.
Your Data Rights Under GDPR
As an individual whose data we process, you have several rights under GDPR. Here's how you can exercise each right.
Right to Information
You have the right to know how we collect, use, and process your personal data.
How to Exercise:
This information is provided in our Privacy Policy and this GDPR page.
Right of Access
You have the right to request a copy of all personal data we have about you.
How to Exercise:
Submit a request through your account settings or contact our DPO.
Right to Rectification
You have the right to correct any inaccurate or incomplete personal data.
How to Exercise:
Update your information in account settings or contact our support team.
Right to Erasure
You have the right to request deletion of your personal data under certain conditions.
How to Exercise:
Request account deletion through settings or contact our DPO.
Right to Data Portability
You have the right to receive your data in a structured, commonly used format.
How to Exercise:
Use the data export feature in your account settings.
Right to Object
You have the right to object to certain types of processing of your personal data.
How to Exercise:
Contact our DPO with specific objections to data processing.
Lawful Basis for Processing
Under GDPR, we must have a lawful basis for processing your personal data. Here are the legal bases we rely on.
Contract Performance
Processing necessary to provide our social media management services
Examples:
Legitimate Interest
Processing for purposes that are reasonable and expected
Examples:
Consent
Processing based on your explicit consent
Examples:
Legal Obligation
Processing required to comply with legal requirements
Examples:
Types of Data We Process
Here's a comprehensive overview of the personal data we collect, why we collect it, and how long we keep it.
Identity Data
Purpose:
Account management and service provision
Retention Period:
Duration of account + 30 days
Contact Data
Purpose:
Communication and billing
Retention Period:
Duration of account + 7 years (billing)
Usage Data
Purpose:
Service improvement and support
Retention Period:
2 years maximum
Social Media Data
Purpose:
Core service functionality
Retention Period:
Duration of account + 90 days
Technical Data
Purpose:
Security and service optimization
Retention Period:
1-2 years maximum
Data Protection Officer
Our Data Protection Officer (DPO) oversees our GDPR compliance and is your primary contact for data protection matters.
Contact Our DPO
If you have any questions about your data rights, want to make a request, or have concerns about our data processing, please contact our Data Protection Officer.
Contact Methods:
Response Time:
Your Right to Lodge a Complaint
If you're not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with your local supervisory authority.
EU Supervisory Authorities
Each EU member state has its own supervisory authority. You can lodge a complaint with the authority in your country of residence, workplace, or where the alleged infringement occurred.
Find Your Local AuthorityExercise Your Data Rights
Ready to exercise your GDPR rights? Contact our DPO or manage your data preferences in your account settings.